Portfolio
Although my portfolio of work now spans across several decades, I have decided to showcase some of the most recent projects which give a good demonstration of how I currently work and the UCD methods applied. Many of the case studies are just highlighting key parts of the design process. The projects themselves, particulary the research elements, were far more extensive than actually shown.
Boiler data insights solution to help customers understand their boiler usage, save money and reassure the monitoring device is working. More >
Creating a fully functioning self-serve account management section for Hive customers. More >
An interactive solution to increase customers knowledge of Hive products & services whilst increasing direct sales. More >
Making photos fuels my curiosity and increases my creativity. When project budgets are tight, or there's a lack of internal resource, I can step in and create the required assets. More >
Boiler monitoring in the Hive app, allowing customers to troubleshoot easy self-fix issues, reducing the need for engineer call outs. More >
Applying my previous diagnostics and account design knowledge to other Hive projects. More >
Designing bespoke infographics to share knowledge with internal colleagues, help educate, and build good relationships. More >
Print ready artwork
The knowledge and skills I gained in my early career allows me to take on any print related requests, prepare finished artwork and project manage from concept through to delivery.
Methodologies
I have a wealth of experience working in product design teams and multidisciplinary squads using lean and agile UCD processes. I'm experienced in applying tools from the following methodologies to solve problems, and improve experiences for both consumers and businesses.
• Service Design
• Atomic Design Systems
• Design & Scrum Sprints
• Research - user interviews & usability testing
• Storytelling/Storyboarding & Persona creation
*Boiler IQ CX mapping & persona creation